General manager of Cap Juluca Resort in Anguilla named 2005 Caribbean Hotelier of the Year
Anguilla’s Eustace Guishard receives the Caribbean hotel industry’s highest honor
Miami, Florida (June 2005) - The Caribbean Hotel Association today presented hotelier Eustace Guishard, general manager of Anguilla’s ultra-luxurious Cap Juluca Resort, with the Golden Conch award. Considered the Caribbean hotel industry’s highest honor, Guishard became the 28th Caribbean Hotelier of the Year.
As the 2005 recipient, Guishard joins the ranks of outstanding executives whose accomplishments and leadership have created a new standard in resort hospitality within the Caribbean. In addition to his superior hotel management practices, Guishard demonstrates commitment to the training and development of staff, to the community, and to active participation in both national and regional issues affecting Caribbean tourism.
Educated in hotel management at Cornell University in New York and at the Bahamas Hotel College, Guishard began his career in 1977 at the Royal St. Kitts Hotel as the resort’s social director, administrative assistant, and food and beverage manager. In ‘82 he returned to his native Anguilla as manager of the Cul-de-Sac Hotel, an adjunct to the Malliouhana Hotel, where he played a prominent role in staff training.
In 1986 Guishard became part of the original development team for Cap Juluca Resort. His leadership skills further emerged as the food and beverage manager and later as the guest services manager, operations manager, resident manager, and finally general manager in ‘98. An innovator in the Caribbean hospitality industry, Guishard has overseen several of Cap Juluca’s initiatives, leading to its position as one of the world’s premier resorts.
Committed to staff training and development, he was instrumental in establishing the resort’s Villa Housekeeping Program and he also approved the Adopt-A-Guest program. The former empowers hotel housekeepers to assume almost complete responsibility for their villas and the latter provides additional training and incentives for staff to get more involved with guests.
He plays an essential ongoing role promoting Anguillians in the field of culinary arts. Twice annually Cap Juluca hires several high school graduates to work as apprentices in the resort’s three restaurants. Many go on to work as executive chefs in the islands 80-plus restaurants. A strong supporter of the Anguilla National Culinary Team, Guishard has assisted them with immeasurable financial and practical resources.
Thanks to his efforts in overseeing and developing environmental programs, Cap Juluca has earned numerous environmental stewardship awards. The resort is also currently working towards Green Globe 21 certification, which recognizes superior efforts in sustainable travel and tourism.
As one of the first Anguillians appointed general manager of a leading local resort, Guishard is a strong advocate for promoting from within Anguilla’s native labor force. Cap Juluca employs Anguillians in 90 per cent of the resort’s executive management positions.
For the past six years Guishard has volunteered his time as a member of the Anguilla Hotel and Tourism Association’s Board of Directors. Through this association he has committed himself, his staff, and his hotel’s resources to assisting with environmental, educational, and community programs that help preserve the country’s unique qualities. These programs include Anguilla’s Port Beautification Program, the Adopt-A-School program, the Senior Citizen’s Residence, the island-wide beach clean up, and the Camp Be Aware environmental program. The hotel also sponsors scholarships and is the leading contributor to the Dollar-A-Day Tourism Marketing Fund, having contributed more than $50,000 to date.
Well respected within the community, many young Anguillians look to Guishard as a role model, aspiring to the top echelons of Anguilla’s, and the world’s, tourism.
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